I really hate to admit to myself that I can see Charlie fading. He's starting to get a head tilt, he's really loping around - 12 years in dog years I've found out for a dog his size is actually 94 in human years - so really, he's doing pretty well - and he's also getting lumpy. After having his anal tumour a couple years ago, and almost losing him with that - all the lumps I feel - it scares me.
So with great trepidation I went to Carnegy Animal Hospital today to pick up a bottle of Metacam - I've always seeme to have some in the house - everytime I go to the vet, or the emergency vet - I get a big bottle of it - so there's always some around - and yesterday I finally ran out - so today I went to buy a new bottle.
I've been going to Carnegy's for 13 years. Charlie's been going there since he was 3 months old. And the girl behind the counter was unbelieveable rude and snobby - and refused to give me any. I told her my story, told her how long I've been going there, told her that Charlie is in pain - and then I said - okay - I'll bring him in for an appointment.
"There's no openings until next Wednesday".
"So you mean my dog has to stay in pain until next Wednesday?"
"Sorry, there's nothing I can do".
Well - there's something I can do. And that is to find a new vet. Which is what I'm going to do - and I'm also going to tell as many people as I can that Carnegy Animal Hospital obviously does not care when one of their client's dogs are in pain - a client that has given them literally thousands of dollars and been a fabulous customer.
But really - if they can't fit me in until next Wednesday - they aren't hurting for business, so I guess they shouldn't be worried too much about a little bad publicity, eh?
Here's the letter I just sent to them:
Hi there - I was in at your clinic today.
I have been a client of Carnegy Animal Hospital since 1988 when I brought my first dog George to Dr. Carnegy. I brought her to Dr. Carnegy because he was the vet who treated the dogs at the Dartmouth SPCA shelter - and George was adopted from there - and so I thought I would just continue on with her treatment at your clinic - because that was where she received her free spay.
George died in 1989 under tragic circumstances, and I got another dog - and continued on with my patronage at your clinic.
I've had a variety of dogs since that time - foster dogs as well as permanent dogs - and almost all of them have come to the Carnegy Animal Hospital - they mostly seen Dr. Carnegy, and a couple of them have seen Dr. Lindsay. I can pretty easily surmise that I have spent well over $12,000 - and probably closer to $15,000 at your clinic in the last almost 13 years.
I was there today because my 12 year old dog Charlie is in pain. He has been coming to your clinic since he was 3 months old. His whole life. He hasn't gone to any other vet. You have been his only medical caregiver - other than when he's gone to the Emergency Clinic over in Dartmouth - and I'd assume that when he's gone there his files have been faxed over so that they're in his permanent file at your clinic.
Looking back through my files I see that he hasn't been to the vet since he had an anal tumour removed - but Charlie has had a lifelong problem with arthritis, and years ago Dr. Carnegy recommended that he was going to have to stay on Metacam for pretty much the rest of his life - so I just assumed that anytime I needed some - I could go in and pick some up.
I've never had a problem before - and I always seemed to have enough in the house because of my other dogs going to the vet and being prescribed it - my dog Buttercup was to the vet in May, 2010 - and was prescribed some - and I just ran out of that yesterday - but when I went to your clinic today - I was very rudely told otherwise.
One of your receptionists - Robin - said that because Charlie hasn't been to the vet in 2 years - she could not give me any metacam - even though Charlie is actively in pain - and she can not fit me in to see a vet to get a prescription - until NEXT WEDNESDAY.
So Charlie has to continue to be in pain - until next Wednesday.
To me - that is unacceptable - she should have given me a bottle of metacam regardless - so that my dog did not have to be in pain.
I have been going to your clinic, I know my dog, he has had metacam before, and it is not her call.
I have to tell you that you have lost a long time, loyal customer.
I will not be returning to your clinic - I will be finding a new veterinarian to take my dogs to - and one that I will not have to wait until next Wednesday to see.
When I find that veterinarian - I will be getting them to have my records transferred to them.
Thanks very much.
Joan Sinden and her dogs Charlie, Buttercup and Daisy.